Frequently asked questions about Rugbytots.
How do I pay for Rugbytots?
Rugbytots operate a strict online payment policy. This is designed to streamline the process so your booking experience is straight forward & efficient. Rugbytots operates a secure online payment system that meets current legislation.
How is the payment worked out?
Each area may differ slightly in cost depending on venue hire costs. Upon booking your first term online the cost will be calculated including a one off charge of $35 which covers the Rugbytots kit which the majority of children wear to the sessions. We would recommend not wearing the kit for the first session and then if they do not enjoy it, we will be able to refund the cost of the kit as well as the term fees.
What is the "Surcharge"?
Rugbytots operate an online booking system linked to our back end database to ensure that all bookings go through efficiently to the relevant area of the Rugbytots group. As a consequence Rugbytots Ltd has to pay a significant percentage of every transaction that goes through the system. We show the charge separately so that our customers are aware of this as we do not wish to hide this charge in other fees.
Paying upfront is a big commitment to make, what happens if we don't like Rugbytots?
We understand that registering the first time for a term in advance and paying for a kit is a big commitment. Therefore if after your first two sessions you decided Rugbytots is not for you, we will offer a full refund, including the classes you have attended. The refund will extend to the kit, providing it has not been worn and is in the original packaging.
My child is fairly small for their age, will they get hurt, and surely Rugby for toddlers is dangerous?
There is no physical contact (i.e. tackling) in Rugbytots classes. It is a play session based on key motor skills such as passing, kicking, catching, running agility, awareness of space and balance.
Where are the classes held?
Classes are held in schools, local parks and leisure centres.
How do I find my nearest class?
Rugbytots is one of Australia's fastest growing franchises and is quickly spreading throughout Australia. In the first instance check our website, under view classes. If you cannot see a class nearby then please call head office on 0459 676 659 to see what is coming soon in your area.
Are the sessions fully insured?
All Rugbytots sessions carry child's personal accident and public liability insurance.
Are your coaches trained?
All our coaches have been through detailed in-house training and are sports coach certified; police checked, Paediatric first aid trained and have been reference checked by Rugbytots head office.
Does Rugbytots do parties?
Rugbytots does do parties; please refer to our parties section on our website.
What does the class involve?
The class is a structured play session which involves a warm up, multiple skills and physical exercise. There is a multitude of educational skills such as colour recognition, counting, taking turns but the most important one of all; FUN!
How long does each session last?
For our 2 - 3.5 year olds, the session lasts 30 minutes.
For our 3.5 - 5 year olds and 5-7 year olds the session lasts 45 minutes.
Do I need to bring anything along?
We advise you bring refreshments for your child, especially a drink for during and after the session.
What should they wear?
We advise you children wear the clothes and footwear they feel most comfortable and confident in. You will receive your Rugbytots kit during your first term and hopefully your child will be excited by receiving this in the post.
Can parents participate?
Parent participation is encouraged for the younger age groups, and parents can participate for the older ones if they wish however this is normally not necessary.
How many children do you have in a class?
One lead coach is permitted to take 12 children in one class however normally a lead coach would have a helper. For classes of 12 children or more there will be two coaches.
What is the ratio of boys to girls?
In the younger age group approx 30% are girls. In the older age group approx 10% are girls.
How serious is the coaching element?
The most important factor at Rugbytots is that children have fun and gain enjoyment from the session. For the older class we do start teaching slightly more rugby specific skills such as passing the ball backwards, holding the ball in two hands etc however this is done using many different techniques and games.
Have you had any feedback for children who have progressed from Rugbytots?
We receive regular positive feedback from mini rugby coaches regarding the children who have passed through Rugbytots. More than anything we build confidence so if its mini rugby union or league, soccer, cricket or ballet they move on to we hope they are more comfortable in the environment due to their time with us.
You use foam balls in your class and you also sell them on your website, are they safe?
Although our foam balls are safe, parental supervision is required for children under the age of 3 due to the potential choking hazard they present.
My child loves Rugbytots, how do I make sure they can continue next term?
Once you have enrolled your child with Rugbytots, their place will automatically be reserved in the following term. We will send you an email advising you when the new term dates are available to book with plenty of notice before the new term begins. A deadline will be stated in the email of when you need to rebook by, giving you priority before we remove your child from the class and offer the place to someone on the waiting list.
Will my child automatically move up to the older age group?
Our online booking system doesn't automatically move your child up to the next age group. If the classes you attend are busy, it is worth adding your child to the waiting list sooner rather than later to ensure you are notified as soon as there is a place. If there are places available, please call head office or your local contact and we will be able to transfer your child to the older age group.
I noticed that most of your classes are held outside, what happens if it rains?
The safety of the children is a priority therefore classes will be cancelled due to extreme weather conditions. Classes may run during periods of minor inclement weather. Notification of cancellations will occur no later than one hour prior to the scheduled start time of the class. Cancellations will be notified either through social media, email or SMS. Where possible, we will endeavour to provide a make up class or an account credit, although this cannot always be guaranteed. From experience, the Australian climate is generally kind and cancellations are a rarity.